Last Updated: 2 December 2024
At Penta Kingdom, we are committed to providing reliable web hosting and development services to meet your needs. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures for requesting a refund.
1. Eligibility for Refunds
Refunds are available for specific services under the following conditions:
1.1 Web Hosting Services
- 30-Day Money-Back Guarantee: For web hosting plans, you may request a refund within 30 days of your initial purchase. After this period, no refunds will be issued.
- Exclusions: Domain registration fees, setup fees, and any add-on services are non-refundable.
1.2 Web Development Services
- Refunds for web development projects are assessed on a case-by-case basis, depending on the stage of project completion:
- Before Project Commencement: Full refund of the agreed payment.
- During Development: Partial refunds may be issued for work not yet completed. Costs for completed work will be deducted from the refund.
- After Project Delivery: No refunds will be issued once the project has been delivered and accepted.
1.3 Additional Services
- Refund eligibility for additional services, such as premium plugins, SSL certificates, or maintenance packages, will be outlined in the individual service agreements.
2. Non-Refundable Circumstances
Refunds will not be issued in the following scenarios:
- Violations of our Terms and Conditions.
- Suspension or termination of services due to policy violations or misuse.
- Services purchased during promotional or discounted periods, unless explicitly stated otherwise.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at pentakingdom@outlook.com with the subject line “Refund Request” and include the following information:
- Your name
- Account details (if applicable)
- Order number or invoice ID
- Reason for the refund request
- Evaluation: Our support team will evaluate your request within 5-7 business days and may contact you for additional information.
- Resolution: Once approved, the refund will be processed via the original payment method. Please allow up to 10 business days for the refund to reflect in your account.
4. Disputes
If you disagree with our refund decision, you may escalate the matter by contacting pentakingdom@outlook.com with additional supporting information. Escalated cases will be reviewed by a senior representative, and a final decision will be communicated.
5. Changes to This Policy
Penta Kingdom reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Website. Please review this policy periodically to stay informed about your refund rights.
6. Contact Information
If you have any questions about this Refund Policy or need assistance, please contact us at:
Email: pentakingdom@outlook.com
Thank you for trusting Penta Kingdom with your web hosting and development needs!